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SHIPPING

Free ground shipping on all orders shipped to a U.S. address. Shipping times are estimated, not guaranteed and may vary depending on order processing time and the distance of the shipping address from our nearest distribution center. When your order is complete you will receive a tracking number to check the status of your delivery. Orders received before 1:00pm eastern will ship the same day. Orders placed after 1:00pm eastern will ship the next day so when selecting overnight delivery consider the time you are placing the order.

For all orders shipping outside of the U.S., we offer FedEx International Economy. Your shipping cost will be automatically calculated at checkout. Duties and taxes are not included and are calculated by the customs department in the country of delivery. Duties and taxes are the responsibility of the customer and are non-refundable.

We’ll do our best to get your new watch to you as fast as possible!

RETURNS

We offer free returns.  If for any reason you would like to return your new KYBOE! watch, simply return your unused, unworn watch in original packaging to us within 30 days of purchase by following these steps:

For online purchases (with an account):

  1. Log into your account by clicking login/register on the top.
    • If you have trouble logging in, you may have checked out as a guest and should see the instructions below for how to return an order without having an account.
  2. On the menu on the left select orders.
  3. Select the order you want to process the return and click on view.
  4. Click on “View Warranty/Return Request” and follow instructions.

 

For online purchases (without account):

  1. Visit our Return & Repairs Form.
  2. Follow the instructions provided.

 

For in-store purchases:

Bring your unused and unworn KYBOE! back to the store with all original packaging and tags intact. Refunds, exchanges and/or credits will be issued at the discretion of store management, in accordance with store policy.

FREQUENTLY ASKED QUESTIONS

GENERAL

How can I find an authorized KYBOE! retailer?

Authentic KYBOE! watches are sold through our network of authorized retailers around the world. Locate an authorized KYBOE! retailer using our store locator. By purchasing your KYBOE! from an authorized retailer, you’re guaranteed to receive an authentic KYBOE! watch that is fully covered under the KYBOE! limited warranty.

How do I know if an online retailer is an authorized KYBOE! retailer?

KYBOE! watches are currently sold online at kyboe.com and www.amazon.com. Some authorized KYBOE! retailers may also have their own online shops as well, which will feature authentic KYBOE! watches.

WARRANTY AND RETURNS

How do I know if my KYBOE! is real?

If you purchased your KYBOE! watch through an authorized KYBOE! retailer, you can rest assured that it is an authentic KYBOE! timepiece that is fully covered under the KYBOE! limited warranty. Locate an authorized KYBOE! retailer using our store locator.

Should I register my watch with KYBOE!?

We recommend for all KYBOE! owners to register their watches online at kyboe.com/register. When you register your watch, you are automatically activating your limited warranty to protect against defects and failures, should they occur.

What is the warranty on my KYBOE!?

Your KYBOE! is backed by a Limited Lifetime Warranty on the movement and a two (2) year Limited Warranty (from date of purchase). The Limited Warranty covers repairs due to failure or breakdown of the movement and all its components, as well as the crown, dial, markers, hands and water resistant pressure.

What is the return policy?

30 Day (from date of purchase) money back guarantee for all unworn products. To process a return follow the instructions above and we will be happy to assist you. The return process will be valid as long as it starts during the 30 day window.

After processing a online purchase refund, how long will it take to receive my money back?

You should be able to see the credit back in your account in 5-7 business days.

PARTS

How do I get my KYBOE! repaired?

Your KYBOE! should only be repaired by qualified professionals or at the KYBOE! service center. Learn more about repairing your KYBOE! watch.

Can my local jeweler service my watch?

In accordance with the KYBOE! Limited Warranty, we will not accept KYBOE! watches for repair under warranty if it has been previously serviced by an entity other than an authorized KYBOE! retailer or the KYBOE! service center. We encourage you to have your watch serviced only by authorized KYBOE! service centers so as to keep your limited warranty valid.

A watch that is no longer under warranty may be serviced by any capable technician, however we maintain the recommendation that you have your watch serviced by an authorized KYBOE! service center, as we are not responsible for work done by outside service providers and we may be unable to repair potential damage caused by such providers.

How often should I have my KYBOE! serviced?

To ensure the water resistance of your watch, we recommend inspection and maintenance of the case seals and gaskets every two to three years. This maintenance will help seal and protect the watch movement against air, dust and moisture, which over time can penetrate the watch case seal and prevent the watch movement from functioning properly.

SERVICE & REPAIRS

How do I get my KYBOE! repaired?

Your KYBOE! should only be repaired by qualified professionals or at the KYBOE! service center. Learn more about repairing your KYBOE! watch.

Can my local jeweler service my watch?

In accordance with the KYBOE! Limited Warranty, we will not accept KYBOE! watches for repair under warranty if it has been previously serviced by an entity other than an authorized KYBOE! retailer or the KYBOE! service center. We encourage you to have your watch serviced only by authorized KYBOE! service centers so as to keep your limited warranty valid.

A watch that is no longer under warranty may be serviced by any capable technician, however we maintain the recommendation that you have your watch serviced by an authorized KYBOE! service center, as we are not responsible for work done by outside service providers and we may be unable to repair potential damage caused by such providers.

How often should I have my KYBOE! serviced?

To ensure the water resistance of your watch, we recommend inspection and maintenance of the case seals and gaskets every two to three years. This maintenance will help seal and protect the watch movement against air, dust and moisture, which over time can penetrate the watch case seal and prevent the watch movement from functioning properly.

CARE

Do magnetic fields affect my KYBOE!?

When exposed to magnetic fields, your KYBOE! may begin reading inaccurate time. We recommend that you avoid setting your watch on or near refrigerators, computers or other devices with strong magnetic fields. Should your watch begin experiencing inaccurate time measures, remove it from the magnetic field and reset the watch to the accurate time.

What’s the best way to clean my KYBOE!?

Clean your watch regularly by wiping with a soft cloth dampened with fresh water, especially after exposure to salt water. Learn more about KYBOE! care and maintenance.

Can I swim and shower while wearing my KYBOE!?

Although no watch is waterproof, most KYBOE! watches are water resistant up to 10 atmospheres (equivalent to 100 meters or 328 feet). That said, you can feel comfortable swimming in shallow depths and/or showering while wearing your KYBOE! watch. Do not push any buttons or unscrew the crown when your KYBOE! is in contact or submerged in water, as this may unintentionally create an opening for water to enter your watch.

How does dust affect my KYBOE!?

If your KYBOE! case, crystal or crown are not intact, dust may enter the watch and bring its gears to a stop. If any part of your KYBOE! is loose, chipped or cracked, please have it serviced immediately to prevent further damage.

Will pulling out the crown extend the life of the battery?

Pulling out the crown does not extend the life of your KYBOE!’s battery; it simply disengages the watch’s hands from movement. By leaving the crown pulled out for a long period of time, you’re exposing your KYBOE! to dust and moisture, which may cause the watch to malfunction. We do not recommend for you to leave the crown pulled out for any extended period of time.

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